We are looking for two contractors for an Outbound Primary Research project. Fully remote and paid in USD. Join one of the biggest cloud computing companies in the life science industry!
Veeva Link delivers real-time customer intelligence to enable relevant engagement with medical and scientific experts. At Veeva Link, we gather permission-based data from multiple data touchpoints, creating the richest possible profiles. A key component of this customer intelligence is our high-quality profiles for specific disease areas. Those profiles are a direct result of Link's Data Operations team which engages with contractors to perform data curation and provide global coverage.
As a part of the Outbound Primary Research project, you will become the last step of the chain before data is released to our customers. Your main responsibility will be to phone specific locations to verify that the data that we have is correct and confirm or amend errors in our database.
**What You Will Do**
* Phone specific locations to confirm the correctness of our data - this might require being available during business hours - 9:00 AM to 5:00 PM for US Time zones
* Learn how to capture online available data by following specific rules within a 1-month intensive training
* Confirm correctness or amend the errors in our database
* Follow clear Key Performance Indicators (KPIs) based on error rates and time spent on each task
* Become comfortable with medical terms, degrees, specialties & workplaces
**Requirements**
* Personal computer/laptop with Operating Systems:
* Windows: Windows 10, version 22h2 (or newer versions, e.g. Windows 11)
* Mac OSX: Big Sur (or newer versions, e.g. Ventura, Monterey)
* Internet connection of minimum 10 mbs - ([
* A working environment designed to work from home - silent environment
* Noise blocking headphones
* Experience in Inbound or Outbound Sales/Customer Service, public speaking, and delivering presentations;
* Confident, articulate, and professional speaking abilities
* Empathic listener and persuasive speaker
* Ability to work independently
* Excellent organizational and time-management skills
* Ability to reference and compare database records from sources
* Be able to deliver high-quality data following set KPIs
* Native English with excellent communication skills (Focused on speaking)
* Monday to Friday - 9 AM to 5 PM in one of the following time zones: GMT 5, GMT 6, or GMT 7
* Proficient in Microsoft Office Suite and Google Documents & Spreadsheets
* Fast learner
* Excellent work ethics
**Nice to Have**
* Education or work experience in the life science (education or professional experience)/ healthcare industry
* Call center experience
* Second European or Asian language
**Other information:**
* Remote working
* 6 USD per hour
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