Front Desk Agent / Concierge Job at Stratton Amenities, Atlanta, GA

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  • Stratton Amenities
  • Atlanta, GA

Job Description

Front Desk Agent / Concierge

Employment Type: Full-Time or Part-Time

Position Overview

Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and condominium communities. We are currently seeking a professional and service-driven Front Desk Agent / Concierge to support luxury residential properties in the Atlanta, Georgia market.

This role is ideal for individuals with a strong hospitality background who take pride in delivering exceptional customer service, maintaining a polished front desk presence, and creating a welcoming environment for residents and guests. The Front Desk Agent / Concierge is a key representative of the property and plays an essential role in the overall resident experience.

Schedule Requirements

  • Flexibility to work weekdays, evenings, weekends, and holidays as required by the property

  • Shift availability may vary based on operational needs

Key Responsibilities

  • Greet residents, guests, and visitors in a professional, courteous, and welcoming manner

  • Maintain front desk operations and ensure a consistently polished lobby environment

  • Provide high-quality customer service and respond promptly to resident inquiries and requests

  • Answer and route phone calls using professional telephone etiquette

  • Accurately log, track, and distribute resident packages and deliveries

  • Monitor lobby activity and surveillance systems to support safety and security

  • Conduct regular property walks to ensure cleanliness, organization, and presentation standards are met

  • Coordinate professionally with vendors, contractors, and on-site management

  • Complete daily logs, reports, and other assigned administrative tasks

  • Perform additional duties as assigned by property management or Stratton leadership

Qualifications and Skills

  • Minimum of two years of experience in hospitality, concierge services, front desk operations, customer service, or luxury retail

  • Strong verbal and written communication skills

  • Excellent interpersonal skills with a strong service mindset

  • Ability to remain composed and make sound decisions in a fast-paced environment

  • Organized, reliable, and detail-oriented

  • Professional appearance and grooming standards required

  • Ability to work independently while contributing positively to a team environment

Preferred Experience

  • Experience in luxury residential, high-rise, hotel, or upscale service environments

  • Proven ability to deliver consistent, elevated guest and resident experiences

Why Join Stratton Amenities

  • Work in luxury residential communities throughout Atlanta

  • Professional, hospitality-focused work environment

  • Supportive leadership and clear service standards

  • Opportunity for growth within a service-oriented organization

Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful, professional, and service-driven workplace.

Job Tags

Full time, Part time, For contractors, Shift work, Weekend work, Afternoon shift, Weekday work,

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