Job Description

Job description

Benefits:

• monthly bonus potential
• overtime hours available
• insurance contributions
• PTO
• childcare reimbursements (up to $500/month)
• annual raises
• college and trade school scholarships
• continuous leadership development
• retirement contribution (eligible after 2 years of employment)
• phenomenal culture and work environment
• referral bonuses for bringing new team members to our team
• discounts on food when off-the-clock; free food when on-the-clock (subject to fluctuate as food cost goals are successfully met)

Basic Requirements:

• Minimum of 3 years previous Restaurant Leadership experience is required. ServSafe Certification is preferred.
• Be able to open and close the restaurant (paid training will accomplish this)
• Work at least 40 hours a week
• Must be able to work a flexible schedule including opening, closing, weekends and holidays
• Lead a team of 20-30 people simultaneously
• Adhere to Chick-fil-A and NC DHEC Food Safety standards
• Exhibit exceptional customer service/hospitality characteristics
• Be servant-hearted and humble, must be coachable and willing to learn
• Lead and assist in operations in such a way to effectively meet established labor cost, food cost and customer service metric goals
• · Believe in a total team mentality with expectations to spend time performing FOH and BOH functions and other duties assigned by the Owner/Operator, Directors, and other leaders including cooking, cleaning, food preparation and serving guests
• Coach team members to maintain consistency in food and service to increase sales and continuously improve hospitality
• Work in conjunction with all management to enforce compliance with all employment policies in areas of responsibility
• Review and monitor financial and operating performance of the restaurant; develop and implement action plans to correct inadequate performance
• Proven experience in a leadership role, preferably in a similar industry
• Strong coaching and leadership skills
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced and dynamic environment
• Demonstrated ability to manage a team and administrative responsibilities simultaneously
• Take direction from Senior Leadership effectively and implement changes as needed
• Stay up to date with all communication avenues to remain informed about organizational updates
• Lead and manage a team of up to 30 people, ensuring a cohesive and productive work environment
• Effectively manage administrative responsibilities alongside operational requirements
• Demonstrate effective communication skills, particularly in challenging situations and within a diverse team

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Job Type: Full-time

Experience level:

• 3-4 years

Restaurant type:

• Quick service & fast food restaurant

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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