Job Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

The Customer Service Representative is responsible for handling incoming calls on behalf of the client and providing accurate, timely, and professional information to callers. This role ensures a high level of customer satisfaction while maintaining compliance with established service standards.

Your role in our mission

• Answer incoming calls on behalf of the client, delivering accurate and courteous assistance to all callers.
• Place outbound customer service and customer satisfaction calls as required by the client.
• Follow call guides and scripts while gathering and verifying required information.
• Participate in required training for telephone skills and program knowledge.
• Adhere to established service level expectations, quality standards, and documentation requirements within designated timeframes.
• Comply with contact center scheduling and ensure consistent telephone coverage during hours of operation.
• Perform clerical and administrative duties as assigned.

What we're looking for

• High school diploma or G.E.D. required. 
• Two (2) or more years of call center / customer service experience.
• Proficient in Microsoft Outlook and Excel.
• Candidates located in the  Eastern or Central Time Zones are strongly preferred to support operational alignment.

What you should expect in this role

• This is a fully remote position with a standard Monday through Friday work schedule.
• The role requires availability to support core business hours of 5:00 AM to 5:00 PM PST .
• Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
• To test your internet speed, go to Google and search for “Internet Speed Test.”

The deadline to submit applications for this posting is December 17, 2025.

#LI-REMOTE #LI-JA1 #LI-CM1

The pay range for this position is $33,500.00 - $47,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

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